Refund Policy

We understand that plans can change, and we aim to be as flexible as possible. However, due to limited capacity and high demand, our refund policy is as follows:

Cancellation Terms

  • More than 72 hours before arrival: 50% refund on total booking.
  • Less than 72 hours before arrival: No refund will be issued.

No-shows & Early Checkouts

  • Failure to show up or choosing to leave early will result in the forfeiture of the full amount paid.

Activity Cancellation (Weather or Operational Issues)

  • If an activity is cancelled due to **unforeseen weather conditions** or safety concerns, we will
  • Offer a reschedule where possible, OR
  • Provide a partial refund/credit, depending on the situation.

Refund Processing

  • Approved refunds will be issued to the original payment method within 7–10 business days.
  • Any service or bank charges incurred during transactions are non-refundable.